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Terms & Conditions

Deposits & Payments

  • A 50% deposit is required to confirm your order. You may also choose to pay in full upon receiving your invoice.
     

  • The remaining balance is due at the time of pickup or delivery.
     

  • Deposits are only refundable if the order is canceled at least 7 business days prior to the scheduled pickup or delivery date.
     

  • If you cancel within 7 business days of your event date, your deposit becomes non-refundable due to the advance purchase of ingredients and labor already invested in your order.

Order Pickup & Delivery

  • Pickup Location: 11410 Renton Ave S, Seattle, WA 98178
    Pickup times will be coordinated in advance. Please arrive on time to ensure product  freshness and availability.

     

  • Delivery Fee: Drop-off orders incur a delivery fee of $1.50 per mile, calculated from the pickup address to your delivery location.
     

  • Drop-Off Services: Delivery includes a simple hand-off or placing the order in your designated space. It does not include set-up.
     

  • Set-Up Services: If you would like full set-up (tiered displays, styling, etc.), please request this via your “Let’s Sweet Talk” form, and a quote will be provided.
     

Order Changes & Cancellations

  • Requests for changes (like quantity, flavors, or pickup time) must be made at least 5 business days in advance.
     

  • We cannot guarantee changes requested within 72 hours of your event date.
     

  • Canceling within 7 business days of your pickup/delivery date results in a non-refundable deposit.



 

Allergy Notice
Please inform us of any allergies before placing your order.

 

Late Pickups & Missed Deliveries

  • Please arrive on time for your scheduled pickup. Orders not collected within 15 minutes may be subject to a rescheduling or holding fee.
     

  • If no one is available at your delivery location at the scheduled time, your order will be returned and a redelivery fee will apply.
     

Product Care & Liability

Once your order is picked up or delivered, Muthoni Designs Bakery is not responsible for any damage caused by improper handling or storage.
We will provide care instructions to help you keep your goodies in perfect condition.

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